Prioretization
Incident Priority comes from the multiplication of probability and impact estimations
IMPACT
Impact goes from Low (at the bottom left) to High (at the top left):
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Negligible — Risks have minimal damage or long-term effect (the lowest Impact)
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Marginal — Risks may cause minor loss but little overall effect
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Serious — Risks may cause considerable loss, injury, or damage
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Major — Risks will cause significant loss, injury, or damage
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Catastrophic — Risks will cause extensive damage and long-term effect (the highest Impact)
PROBABILITY
Probability goes from Low (at the bottom left) to High (bottom right):
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Unlikely — Not expected to occur (the lowest Probability)
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Remote — Not expected, but possible
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Occasional — May occur intermittently
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Certain — Expected to occur eventually
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Frequent — Likely to occur soon and often (the highest Probability)
PRIORITY
Low (a score of 1 to 2) — Limited monitoring only. SLA to resolve - 90 days
Medium (a score of 3 to 9) — Active monitoring. SLA to resolve - 30 days
High (a score of 10 to 16) — Rapid action is required. SLA to resolve - 14 days
Urgent (a score of 20 to 25) — Immediate, crucial priority. SLA to resolve - 1 day
